Shipping & Delivery Policy
Fast, discreet, and trackable shipping across 19,000+ pincodes in India. Here is everything you need to know about how your order reaches you.
Free Shipping on All Orders
No minimum order value required. Every order qualifies for free standard express shipping across India.
Same-Day Dispatch
Orders placed before 2:00 PM IST (Mon–Sat) are packed and dispatched from our temperature-controlled facility the same day.
100% Discreet Packaging
Shipped in tamper-evident, plain recyclable outer cartons with zero mention of product names or medical details on the label.
Real-Time Tracking
Receive instant tracking links on WhatsApp and SMS the moment your parcel is picked up by BlueDart or Delhivery.
Estimated Delivery Timelines
We partner with India's most trusted courier services (BlueDart, Delhivery, DTDC, and XpressBees) to ensure swift and safe handling of all botanical formulations.
| Region | Estimated Transit Time | Shipping Fee |
|---|---|---|
| Metro Cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune) | 2 – 3 Business Days | FREE |
| Tier-2 & Tier-3 Cities / Towns | 3 – 5 Business Days | FREE |
| Northeast, J&K & Remote Pincodes | 5 – 7 Business Days | FREE |
Cash on Delivery (COD) Terms
Cash on Delivery is available across 99% of serviced Indian pincodes. For seamless fulfillment, our automated verification system may send an instant WhatsApp confirmation link prior to dispatch. Please ensure correct contact details and address landmarks at checkout.
Damaged or Tampered Shipments
Every Safelis package is sealed with custom security tape. In the rare event that your package appears unsealed or damaged upon delivery, please refuse delivery from the courier executive or contact our support team within 24 hours at support@safelis.com or WhatsApp +91 92891 29295 for an instant free replacement.
Our customer concierge is available Mon–Sat from 10 AM to 7 PM IST.