Privacy & Data Protection Policy
Your health and personal information are sacred to us. Learn how we safeguard your data with bank-grade encryption and zero third-party selling.
Zero Health Data Selling
Health symptoms and consultation notes shared with our dieticians remain strictly confidential under clinical standards.
256-Bit Encrypted Payments
Transactions are processed directly via RBI-authorized gateways (Razorpay/PayU). We never store your card numbers or CVV.
No Spam Guarantee
We only send order tracking updates and one honest monthly wellness newsletter. You can opt out with a single click anytime.
This Privacy Policy outlines how Safelis Private Limited ("Safelis", "we", "our", or "us") collects, utilizes, protects, and handles your personal and wellness information when you interact with our website (safelis.com), book consultations, or purchase our formulations.
1. Information We Collect
We collect only necessary information to ensure safe delivery and tailored metabolic care:
- Contact & Shipping Data: Full name, shipping address, email address, and mobile phone number for logistics and OTP validation.
- Consultation & Health Information: Optional wellness details (such as age range, primary metabolic challenges like thyroid or PCOD, dietary habits) provided voluntarily during nutritionist sessions.
- Payment Details: Processed securely by our encrypted third-party payment partners. Safelis does not store payment instrument details on its servers.
- Device & Browsing Data: Standard analytical information such as IP address, browser type, and interaction metrics to improve website performance.
2. How We Use Your Information
Your information is used strictly for the following purposes:
- Processing, dispatching, and tracking your orders.
- Pairing you with a certified nutritionist for your complimentary 1-on-1 consultation.
- Providing customer service via WhatsApp, phone, or email.
- Preventing fraudulent transactions and ensuring compliance with applicable Indian laws.
3. Data Security & Confidentiality
We maintain strict administrative, technical, and physical safeguards to protect against unauthorized access, loss, or alteration of your personal data. All staff and nutritionist practitioners are bound by formal Non-Disclosure and Confidentiality Agreements.
4. Cookies and Tracking
We utilize standard HTTP cookies solely to preserve your shopping cart state, maintain session security, and analyze aggregate store traffic. You may disable cookies in your browser settings at any time without impacting basic product browsing.
5. Your Data Rights
Under applicable Indian data protection frameworks, you have the right to request access to your personal data, request corrections, or request complete deletion of your account and health consultation records. To exercise these rights, please email us at privacy@safelis.com.
6. Grievance Officer & Contact Details
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are provided below:
Email: support@safelis.com / privacy@safelis.com
Operational Hours: Monday – Saturday, 10:00 AM to 7:00 PM IST
Address: Safelis Private Limited, India
Our compliance and care team is happy to assist you anytime.