Our Promise to You

30-Day Holistic Guarantee & Returns

We want you to embark on your wellness journey with absolute peace of mind. Here is how our transparent, customer-first return policy works.

30-Day Metabolic Satisfaction Guarantee

Ayurvedic botanicals work in harmony with your natural biological rhythms. If you use your Safelis formula consistently for 30 days along with our nutritionist guidance and feel zero metabolic or digestive shifts, we will gladly arrange a formula replacement or full refund.

Step 1

Reach Out to Our Care Team

Send a quick WhatsApp message or email to support@safelis.com with your Order ID and reason for return.

Step 2

Doorstep Reverse Pickup

Our courier partner will arrange a hassle-free reverse pickup directly from your address at zero additional cost to you.

Step 3

Instant Refund Credit

Once picked up/inspected, your refund will be credited back to your original payment method or UPI within 3–5 business days.

Eligibility for Returns

  • Opened / Trial Bottles: Covered under our 30-Day Satisfaction Guarantee for first-time purchases.
  • Unopened Bottles: Can be returned within 14 days of delivery for a full refund or exchange.
  • Damaged / Incorrect Items: If your package arrives damaged or missing an item, notify us within 48 hours for immediate same-day re-dispatch at zero extra charge.

Order Cancellations

You may cancel your order at any time prior to courier dispatch by contacting us on WhatsApp or through your order status page. Prepaid order cancellations prior to dispatch receive an instant 100% refund.

Refund Processing Times

Payment Method Refund Timeline Refund Channel
UPI (GPay / PhonePe / Paytm) 1 – 2 Business Days Direct to source UPI account
Credit / Debit Card 3 – 5 Business Days Original card issuing bank
Cash on Delivery (COD) 2 – 3 Business Days Bank Transfer / UPI (details shared via secure link)
Need to initiate a return or replacement?

Our dedicated care team is ready to assist you right away.

Contact Support WhatsApp Care